Home Hardware Return Policy

To be eligible for a return, refund or exchange, merchandise must be unused, undamaged, in its original packaging, and accompanied by the original bill of sale. If you're not satisfied that the items meet your needs, Home Hardware stores will accept the return of most regularly stocked items within 90 days of purchase. All refunds will be issued to the original method of payment.

​

Lumber, Building Materials, Furniture and Major Appliances return policies are subject to your local store.

Note: The use of ‘Home Hardware stores’ refers to all Home Hardware, Home Hardware Building Centre and Home Building Centre bannered stores. 

​

In-Store Purchases: Home Hardware Returns Policy 

Home Hardware stores will accept the return of most unused, regularly stocked merchandise for refund or exchange within 90 days of purchase provided it is unused, undamaged, in its original packaging and accompanied by the original bill of sale. All refunds shall be made to the original method of payment.

 

Terms and Conditions: 

• All merchandise is subject to the manufacturer’s warranty and will be repaired or replaced as per the manufacturer’s direction. 

• Lumber, Building Materials, Furniture and Major Appliances are excluded from the Home Hardware Returns Policy and are subject to local store policy. 

• Cut materials, tinted paint and stain, special-order and final sale merchandise are not returnable.

• There are no returns on used outdoor power equipment; it is subject to the manufacturer’s warranty.

• Items that are opened, or not in resalable condition may not be eligible for a refund or exchange.

• If you do not have a receipt, any refund or exchange will be handled at the discretion of store management and may be refused or issued at the lowest selling price as a Home Hardware Gift Card or store credit. 

• Photo ID may be required.

• If Scene+ points were earned or redeemed on the original purchase your Scene+ card will be requested.

• Gift Card Sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by law. Stolen, lost, or damaged cards cannot be replaced.

• All Home Hardware stores are independently owned and operated and may have additional conditions and exclusions.

​

​

YETI Return Policy

All YETI products are final sale once opened. We do not accept returns or exchanges on YETI items if the original packaging has been opened.

To be eligible for any return consideration, items must be unopened, unused, and accompanied by the original receipt. Returns without a receipt will not be accepted.

​

If your YETI product has a manufacturing defect, damage, or other performance issue, YETI requires customers to submit a warranty claim directly through their website. Chemong Home Hardware Building Centre does not process warranty claims for YETI products.

​

Please visit the YETI warranty page to submit a claim and follow their instructions:
👉 https://www.yeti.ca/warranty

​

Thank you for your understanding and cooperation.

​

STIHL Return & Upgrade Policy

All STIHL products are final sale after 7 days from the date of purchase.

Upgrades only offered within 7 days of purchase, provided the item is unused, in original condition, and accompanied by the original receipt.

​

After the 7-day period, no returns, no upgrades, and no refunds will be offered under any circumstances.

​

Any concerns related to performance issues or defects must be handled through STIHL’s manufacturer warranty. Our team is happy to assist customers in understanding the warranty process if needed.

​

Please speak with a member of our team for full details or clarification prior to purchase.

​