Accessibility Policy

Home Hardware Stores Limited is committed to treating all persons in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements where possible under the Accessibility for Ontarians with Disabilities Act or other legislation as enacted.

 

Accommodation means making reasonable changes to the work environment to allow for the use of the skills of a Staff Member with a disability in order that the essential requirements of the job may be met. Home Hardware is not required to create a job or significantly alter a job as to have a different job in order to accommodate an applicant or a Staff Member.

 

PURPOSE

The purpose of this policy is to provide a clear statement of the obligations and responsibilities, required of Home Hardware Stores Limited by the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act(AODA), and any other relevant legislation to recognize the obligations of Staff Members in the accommodation process, and provide guidance and standards for the implementation of this Policy.

 

The policy applies to all Staff Members and applicants for employment who have a disability, requiring accommodation.

 

DEFINITION

Accommodation:

An adaptation or adjustment made to enable a person with a disability to perform the essential duties or requirements of the position. The requirement, qualification or factor must be reasonable and bona fide in the circumstances. Examples of accommodation include:

• Workstation and/or minor office modifications

• Temporary alternative work

• Flexible or alternative work schedules

• Temporary rehabilitative assignments (return to work)

 

Disability (as defined in the Ontario Human Rights Code Section 10 (1))

a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

 

1

 

Category:

Integrated Accessibility Standards

Policy:

Employment Accommodation Policy

Effective:

January 1, 2016

Revised:

 

 

 

 

b) a condition of mental impairment or a developmental disability,

c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

d) a mental disorder, or

e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

 

POLICY

1. Accommodations assist in the inclusion of persons with disabilities into employment activities

2. Individuals are to be accommodated in ways which respect their dignity

3. Accommodation is to be made only for those disability related needs disclosed by the Staff Member or applicant which impact on employment

4. Accommodation needs are to be addressed in a way that is consistent and does not pose an undue hardship on Home Hardware

5. Accommodation requirements are determined on a person-by-person basis by ensuring that each Staff Member with a disability is considered, assessed and accommodated individually, while maintaining a process that is consistent with the principles of confidentiality

6. The accommodation process requires the involvement and co-operation of the Staff Member, Supervisor/Manager and Human Resources

7. Home Hardware is committed to achieving a culture and work environment that is supportive of Staff Members with disabilities

 

In accordance with these principles, reasonable accommodation will be made to meet the specific needs of Staff Members and applicants to enable them to perform at least the essential requirements of the job as defined in the job posting and/or job description, and make Home Hardware accessible to Staff and applicants with disabilities.

 

Individual Accommodation Plan

Home Hardware will develop, maintain and document the details of individual accommodations for a Staff Member with a disability.

Documented Individual Accommodation Plans

Home Hardware will maintain a written process for the development of documented individual accommodation plans for Staff Member’s with disabilities.

 

If requested, information regarding accessible formats and communications supports will also be included in individual accommodation plans.

1

 

Category:

Integrated Accessibility Standards

Policy:

Employment Accommodation Policy

Effective:

January 1, 2016

Revised:

 

 

 

 

PROCEDURE

 

1. The Staff Member shall report any disability to Group Benefits or Health & Safety. In St. Jacobs, this will be the Group Benefits & Medical Leaves Manager or the Corporate Health & Safety Manager.

 

2. Medical documentation may be requested and shall be provided to assist in determining accommodation needs.

 

3. An individual accommodation plan will be developed in accordance with the documented restrictions/limitations of the Staff Member with the Staff Member, Supervisor/Manager and Benefits/Health & Safety.

 

4. All documentation will be kept confidential unless consent has been received by the Staff Member to release such information to the appropriate parties involved.

 

5. The accommodation plan will be provided in a format that considers the accessibility needs of the Staff Member.

 

6. A copy of the plan will be provided to each of the parties involved.

 

7. The accommodation plan will be monitored and evaluated once implemented.

 

8. The plan will be reviewed as determined or minimally on an annual basis with the Staff Member, Supervisor/Manager and Benefits/Health & Safety.

 

The following policy has been established by Home Hardware Stores Limited to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.

 

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. Home Hardware is governed by this policy as well as the Accessibility Standards for Customer Service Policy and the Accessibility for Ontarians with Disabilities Act, 2005 in meeting the accessibility needs of persons with disabilities.

 

1. Commitment

Home Hardware Stores Limited is committed to treating all persons in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements where possible under the Accessibility for Ontarians with Disabilities Act.

 

This policy will be implemented in accordance with the time frames established by the Regulation.

 

2. Accessibility Plan

Home Hardware has developed, maintained and documented an Accessibility Plan outlining Home Hardware’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.

 

The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website. Upon request we will provide a copy of the Accessibility Plan in an accessible format.

 

 

3. Training Employees and Volunteers

Home Hardware ensures that training is provided on the requirements of the accessibility standards referred to in the Regulation and provides training on the Human Rights Code as it pertains to persons with disabilities, to:

• all its employees and volunteers;

• all persons who participate in developing Home Hardware’s policies; and,

• all other persons who provide goods, services or facilities on behalf of Home Hardware.

The training is appropriate to the duties of the employees, volunteers  and  other persons. Employees will be trained when changes are made to the accessibility policy.

1

 

Policy:

Integrated Accessibility Standards Policy

Effective:

Active

Revised:

 

Handbook:

Part 2 – Staff Relations

 

 

 

New employees will be trained as soon as practicable. Home Hardware will keep a record of the training it provides.

4. INFORMATION AND COMMUNICATIONS STANDARDS Feedback

Home Hardware will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

 

Accessible Formats and Communication Supports

Upon request, Home Hardware will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.

 

Home Hardware will consult with the person making the request in determining the suitability of an accessible format or communication support.

 

Home Hardware will also notify the public about the availability of accessible formats  and communication supports.

 

Accessible Websites and Web Content

Home Hardware will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

 

5. EMPLOYMENT STANDARDS

 

Recruitment

Home Hardware will notify its Staff Members and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

 

Recruitment, Assessment or Selection Process

Home Hardware will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request throughout the Recruitment process.

 

If a selected applicant requests an accommodation, Home Hardware will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

1

 

Policy:

Integrated Accessibility Standards Policy

Effective:

Active

Revised:

 

Handbook:

Part 2 – Staff Relations

 

 

Notice to Successful Applicants

When making offers of employment, Home Hardware will notify the successful applicant of its policies for accommodating employees with disabilities.

 

Informing Staff Members of Supports

Home Hardware will continue to inform its Staff Members of its policies (and  any updates to those policies) used to support Staff Members with disabilities, including policies on the provision of job accommodations that take into account a Staff Member’s accessibility needs due to disability. This information will be provided to new Staff Members as soon as practicable after commencing employment.

 

Accessible Formats and Communication Supports for Employees

Upon the request of a Staff Member with a disability, Home Hardware will consult with the Staff Member to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other Staff Members.

 

Workplace Emergency Response Information

Home Hardware will provide individualized workplace emergency response information to Staff Members who have a disability, if the disability is such that the individualized information is necessary, and if Home Hardware is aware of the need for accommodation due to the Staff Members’ disability. Home Hardware will provide this information as soon as practicable after becoming aware of the need for accommodation.

 

Where the Staff Member requires assistance, Home Hardware will, with the consent of the Staff Member, provide the workplace emergency response information to the person(s) designated by Home Hardware to provide assistance to the Staff Member.

 

Home Hardware will review the individualized workplace emergency response information when the Staff Member moves to a different location in the organization, when the Staff Member’s overall accommodations needs or plans are reviewed.

 

Documented Individual Accommodation Plans

Home Hardware will maintain a written process for the development of documented individual accommodation plans for Staff Member’s with disabilities.

 

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

1

 

 

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Policy:

Integrated Accessibility Standards Policy

Effective:

Active

Revised:

 

Handbook:

Part 2 – Staff Relations

 

 

In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.

 

Return to Work Process

Home Hardware maintains a documented return to work process for its Staff Members who have been absent from work due to a disability and who require accommodations  in order to return to work.

 

The return to work process outlines the steps Home Hardware will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

 

This return to work process will not replace or override any other return to work process created by or under any other statute.

 

Performance Management, Career Development and Advancement & Redeployment

Home Hardware will take into account the accessibility needs of Staff Members with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to Staff Members, or when redeploying Staff Members.

 

Questions about this policy

This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. For more information, please contact the Human Resources department.